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SUBMIT RETURN

SIMPLE RETURNS IN THREE STEPS

Select the pieces you wish to return

Safely return your pieces with the label provided and view their progress

Once approved, receive a Store Credit

TERMS AND CONDITIONS

ONLINE RETURNS

Pieces may be returned for store credit or exchange to Dinosaur Designs if still in original condition, within 30 days of dispatch.
Online returns can be lodged via our Returns Portal or returned in one of our signature stores with proof of purchase.

SIGNATURE STORE RETURNS

Signature Store returns cannot be lodged via our Returns Portal. Dinosaur Designs accepts returns for store credit or exchange in any of our signature stores, with proof of purchase. All returns must be in original condition, and returned within 30 days of purchase.

Signature Store returns can be returned online by contacting Customer Service.

INTERNATIONAL RETURNS

International online returns can be facilitated via our Returns Portal on request. Please contact us for assistance.

All change-of-mind returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.

STOCKIST RETURNS

All Dinosaur Designs purchases made with one of our Stockists needs to be facilitated by the wholesaler.

ELIGIBILITY

Pieces must be in original condition returned within 30 days of receiving.

We do not offer returns on final sales pieces, Laybuys, Extinct or Bespoke purchases.

We do not offer refunds for change of mind and issued only when required by law.

We accept Christmas gift returns until 31 January the following year for an exchange or Store Credit.

STORE CREDIT

Once your items has been received, you will be emailed a Store Credit, to the value of the pieces/s within 5 business days.

This Credit can be used to purchase your exchange item at your leisure online or when visiting one of our signature stores.

Please note that credit notes are valid for 3 years.

SHIPPING & HANDLING

We offer flat-rate national returns via our Returns Portal.

All change-of-mind returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.