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Complimentary AU & NZ shipping on orders over $300

Express orders delivered Monday-Saturday

Processing delays may be experienced due to high volume of orders

Carbon neutral shipping on all orders

Click & Collect now available from our Sydney studio

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ASSISTANCE

DINOSAUR DESIGNS CUSTOMER SERVICE

How can we assist you?

ANSWER YOUR ENQUIRY

Find out information on key enquiries, including shipping, returns, gift services, how to care for your Dinosaur Designs pieces and more.

TOPICS

COMMON ENQUIRIES

Do you have stores near me?

Dinosaur Designs has signature stores in Sydney, Melbourne, Brisbane, New York and London. You can apply your postcode to our store finder map to find your nearest store. Learn More

What are your delivery options and shipping costs?

Dinosaur Designs offers complimentary standard Australian and New Zealand shipping on orders over $300.* For full shipping and delivery options Learn More

What is your returns policy?

Dinosaur Designs accepts returns for store credit or exchange only, when returned in original condition within 30 days of purchase. Learn More

Do you offer gift wrapping?

Every unique Dinosaur Designs piece ordered is carefully and professionally gift wrapped. Personalised gift notes can be included with your order, by simply adding a greeting card and entering the message at checkout. Learn More

Do you have a gift registry?

You may use your Dinosaur Designs Wishlist as a gift registry. Simply add to your wishlist and share with friends and family for all special occasions and gifts.

What are your sizing details?

Dinosaur Designs offers specifications on all product pages to assist you. To view our sizing guides Learn More

Do you offer authentication services?

While we do not provide authentication certificates, we may be able to assist in verifying your purchase or advising if a piece was made by Dinosaur Designs. Please supply clear images so we can provide an assessment. Contact Us

What is the lead time for made-to-order purchases?

Each Bespoke piece is made by hand in our Sydney studio, and may incur a lead time.

Bespoke pieces are available as ready-to-ship or made-to-order. All made-to-order pieces are completed within 12-15 weeks. Learn More

A piece I wish to order is unavailable, when will it be available to purchase?

All of our pieces are handmade in limited quantities. Due to this, we recommend joining the waitlist for the piece that is currently sold out or coming soon, so that you may be notified once it becomes available for your purchase.

CONTACT US

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