ASSISTANCE
DELIVERY
Find information on orders, user accounts and payments
ORDERS
Tracking Your Order
Dinosaur Designs provides an order and shipping confirmation email following your purchase. Your unique tracking code with our postal provider, Australia Post, will be supplied once your order has been dispatched to track your order with ease.
Order Amendment
If you note you have made an error with your order after submitting it, either for incorrect items or address, contact Customer Service to request an amendment. Contact Us
We cannot guarantee changes can be adjusted, as orders may already be processed for dispatch.
While we will try to update any incorrect details, some orders may not be adjustable due to fast processing.
Please note, billing address cannot be updated after your order has been placed.
Order Cancellation
If you wish to cancel your order, please contact Customer Service to request cancellation. Contact Us
If your order has been processed for fulfilment or dispatch, we are unable to cancel your order.
If cancelled prior to processing, you are eligible for a full refund, with funds returned via the original payment method used at checkout.
If cancellation is denied due to order processing, our returns policy applies. Please review our Returns Policy. Learn More
Invoices
In an effort to reduce print waste, Dinosaur Designs does not include tax invoices in our outgoing orders.
When visiting our stores, we offer printed or digital receipts, which can be emailed you.
To access a tax invoice, please contact Customer Service or request in your order notes when completing your purchase. Contact Us
Difficulty Placing Order
If you cannot complete check out, the pieces may be sold out or unavailable. Please contact Customer Service with the details of the items you would like to purchase, so we may send you a payment link or invoice to finalise your order.
For other issues, please provide screenshots and the URL of the page you are experiencing the issue on, along with a list of the items you intend to purchase so we can assist. Contact Us
Priority Orders
All priority orders are expedited and processed with an express service, to be fulfilled and dispatched the same or next business day. This service is ideal for time sensitive gifting.
For orders under $800, simply pay $15 to upgrade your order to express and expedite your order to become priority.
This is complimentary service for all orders over $800.
Dinosaur Designs can provide a quote for an express courier upon request. Contact Us
Newsletter Promotion | 10% off
To sign up for our 10% off Newsletter offer, simply use the pop-up window or the newsletter sign-up on the footer of the homepage.
Then, confirm your subscription.
Once confirmed, you will receive your unique code in our welcome email.
For more information on our Promotions and Offers. Learn More
Returns
Learn about our returns and exchange policy. Learn More
OTHER TOPICS
CONTACT US
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