FREE SHIPPING ON AU ORDERS OVER $150 | POTENTIAL DELAYS ON SHIPPING DUE TO COVID-19. READ MORE


COVID-19 UPDATES

 

All our stores are now open and are practising social distancing by limiting the amount of people in the store at any given time. For updated store opening hours
please visit our STORES page.

Our Online store is still continuing business as usual and staff are working hard to dispatch orders as fast as possible. Please see below how your order may be affected due to COVID-19.

 

SHIPPING 
Orders within Australia receive free standard shipping for orders over $150, and free express shipping for orders over $300.

Due to the high volume, orders will be processed and shipped within 1-2 business days from order date.

Australia Post is experiencing delays due to fewer domestic and international flights. Delays of up to 2-5 business days can be expected for domestic orders and up to 4-10 weeks for international shipping. AustraliaPost is no longer able to guarantee their express post next day service, however they are still prioritising these deliveries.

Unfortunately Australia Post is temporarily unable to deliver to the following countries due to flight cancellations and government restrictions:

Austria
Belarus
Bosnia & Herzegov
Cook Islands
Czech Republic
Denmark
Fiji
Finland
Greece
Hungary
Israel
Latvia
Lithuania
Naura
New Caledonia
Papua New Guinea
Portugal
Russia

For more information on Australia Post COVID-19 updates please visit their website here.

 

CUSTOMER SERVICE
Our dedicated customer service team are on hand to assist with any enquiries. Due to the high volume of enquiries please allow up to 3 business days for a reply.

Our live chat is available Mon-Fri 8.30am-4pm AEST.

For general enquiries contact customerservice@dinosaurdesigns.com.au

For enquiries regarding online orders, returns or help selecting your perfect Dinosaur Designs treasure contact online@dinosaurdesigns.com.au

Our team is also available to assist via Instagram and Facebook so feel free to send us a DM.

 

 

 

Dinosaur Designs appreciate your ongoing support through challenging times. We will continue to communicate with our customers through our newsletters and social media.

In the meantime for daily inspiration follow us @dinosaur_designs

 

Keep safe and we look forwarding to celebrate with you on the sunnier side.

x

 

 

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