Delivery timeframes are supplied at checkout and are to be regarded as estimates only.

Estimates may not take into account customs holds, transit or peak period delays.

Once your Dinosaur Designs parcel has been dispatched from our Sydney studio, we are unable to upgrade your order to an expedited service.

Dinosaur Designs can provide a quote for an express courier upon request.Contact Us

Dinosaur Designs orders are process and dispatched within one to three business days.

During promotional and launch periods, public holidays or other events, additional processing time may be experienced.

All priority orders are expedited and processed with an express service, to be fulfilled and dispatched the same or next business day. This service is ideal for time sensitive gifting.

For orders under $800 NZD, simply pay $18 NZD to upgrade your order to express and expedite your order to become priority.

This is complimentary service for all orders over $800 NZD.

Dinosaur Designs can provide a quote for an express courier upon request. Contact Us

Dinosaur Designs provides an order and shipping confirmation email following your purchase. Your unique tracking code with our postal provider, Australia Post, will be supplied once your order has been dispatched to track your order with ease. Once your order has passed through NZ customs, your package will be passed on to New Zealand Post, where live tracking will remain available.

All Dinosaur Designs orders are dispatched from our Sydney studio in Redfern, NSW. On occasion, orders may be dispatched in-store where inventory was unavailable in our studio to fulfil your order.

Dinosaur Designs are pleased to accept orders with PO Box and Parcel Locker addresses for deliveries by Australia Post.

If a courier service alternative is nominated for your order, Dinosaur Designs requires a street address and will not be able to facilitate shipment to a PO Box or Parcel Locker.

Dinosaur Designs Australia ships with Australia Post from Sydney, Australia to the following regions; Oceania, Asia, Africa

For delivery to North or South America, please visit Dinosaur Designs United States.

For delivery to Europe, please visit Dinosaur Designs United Kingdom.

If you have trouble shipping to an address in Oceania, Asia, or Africa, please contact Customer Service for assistance. Contact Us

Australia Post may face service disruptions due to shipping or customs regulations, logistical challenges like natural disasters, flight capacity issues, union strikes, civil unrest, or sanctions.

Learn more about national and international service updates.

All Dinosaur Designs orders are processed with insurance, provided by our third party shipping provider, Australia Post, to protect all order against transit damages or loss in transit.

Dinosaur Designs orders require an adult signature unless Authority to Leave is noted on your order. This allows for safe delivery of your order, which can be collected from your Australia Post office if no one is in attendance.

Dinosaur Designs is not responsible for stolen or missing packages if Authority to Leave is authorised on your orde

Dinosaur Designs accepts orders with delivery to business or personal concierge, reception or building managers. Each order requires signature upon delivery due to their value.

In the event you passed this responsibility to a Building Manager, Concierge or Reception to sign on your behalf, Dinosaur Designs is no longer responsible for missing goods once the parcel has been signed for.

All Dinosaur Designs orders are insured with Australia Post. If your order arrives damaged, please send us pictures of the damage.

Keep the box and packaging, as you might need to visit your local Australia Post office for the insurance claim.

Once approved, we can provide a replacement, credit, or exchange for the damaged item.

As we continue to reduce our environmental footprint, we make great efforts to keep up with recent packaging innovations to limit waste and ensure we are following the most sustainable practices.

 Each Dinosaur Designs order is packed with extreme care in our Sydney studio, using FSC®-certified protective paper packaging solutions that are shock-absorbent, biodegradable and recyclable. 

Each box is sealed with recyclable kraft paper tape and is sent with Climate Action Carbon Neutral Certified shipping partners, to ensure all orders arrive safely with minimal impact on our Earth.

Find out about our returns and exchange policy. Learn More