FREQUENTLY ASKED QUESTIONS

When Will I receive my order?

All orders placed before 11am, Monday -Friday, will be shipped same day, with any orders placed after this cut-off time dispatched the following business day. Our team work hard to ensure orders are sent out as soon as possible, however please allow an extra 1 – 2 days for your order to be processed and dispatched during promotions and over the Christmas period.

For delivery timeframes please visit our SHIPPING & RETURNS page.

 

How much does delivery cost?

We ship orders via Australia Post and delivery costs are calculated in real time at checkout depending on the weight of the item and the destination. You can calculate your delivery costs at the bottom of the 'view cart' page by entering your postcode.

We offer free standard shipping Australia wide on orders over $150 and free express shipping on orders over $300.

 

Do you ship internationally?

Yes we do! Select the delivery country at checkout to see the delivery charge for the items in your shopping bag. All international orders are shipped through Australia Post. Once your order arrives in the destination country you can track it more thoroughly through the countries main postal service. If you are not sure which company this might be then please contact online@dinosaurdesigns.com.au.

Please note we do not cover customs taxes or duties for international orders.

 

I received my order and it is not Right. How do I exchange?

If a piece is not quite right you are welcome to exchange for an alternative item or store credit. We do not offer refunds unless an item is faulty.

For more information on how to return an item to the online store please visit our SHIPPING & RETURNS page.

Alternatively you are welcome to return items to at any of our stores as long as it is within the 30 day return period. Click HERE to find your local store.

 

DO YOU OFFER REFUNDS FOR RETURNS

We do not provide refunds unless an item is faulty. If a product is not quite right then you can return this for a credit note which has a 3 year expiry and can be used online and in store.

For more information on our returns policy please see our SHIPPING & RETURNS page.

 

How do I know my ring or bangle size?

We do our best to ensure our bangles and rings are accurately sized, however due to the nature of the products sizing can vary slightly. For information on how to find your best fit please see our SIZE GUIDE page.

 

The item I want is out of stock. How long until it will be available? 

All our resin pieces are handmade in our Sydney studio and due to the nature of our production schedule we are unable to give an exact timeframe. If you see an item you like on the website that is out of stock please contact online@dinosaurdesigns.com.au for more information on when the item will be available.

When applicable, certain items can be made to order. The lead time for this is usually 6-8 weeks once payment has been received.

 

Will my resin piece look similar to the photo online?

Dinosaur Designs resin pieces are made in our Sydney studio using hand casting and finishing techniques. The handmade nature of our product creates wonderfully unique colours and swirls, textures and shapes, meaning no two products are the same. We aim to capture a range of outcomes in the photos you see on our website however, you can expect your piece to be one of a kind.

 

What are your online customer service hours?

Our online team is based in Sydney Australia and are available from 8am-4pm Monday to Friday. We have a live chat feature on the bottom right hand corner of the website where our customer support is on hand to help answer any of your questions.

The online team is always available via email online@dinosaurdesigns.com.au and will usually respond within 24hrs. You can also reach the team by calling the head office on (02) 9698 3500 between 8am-4pm.

 

HOW DO I CARE FOR my DINOSAUR DESIGNS PRODUCT?

Please visit our PRODUCT CARE information page for all you need to know about looking after your jewellery and homewares.

 

Are resin pieces durable? Can they break?

Our resin pieces are very strong and durable and are made to last a lifetime however they should be treated with care as, like a ceramic item they can break when dropped or knocked.

In some incidents we can repair breaks. Please contact customerservice@dinosaurdesigns.com.au to find out whether your item can be repaired and what the cost of this would be.

 

Can my products be repaired?

Yes we do offer repairs. Please contact customerservice@dinosaurdesigns.com.au to find out whether your item can be repaired and costs involved.

 

Where else can I purchase Dinosaur Designs pieces?

We have seven stores located around Australia including our Extinct store in Redfern Sydney where you can find special archival pieces. We also have international locations in New York and London. Click HERE for more information on our store locations and opening times.

We are proud to be stocked in a selection of beautiful stores around the world and online. For a full list on where else you can find Dinosaur Designs please visit our STOCKISTS page.

How can I become a Dinosaur Designs Stockist?

Toapply to become a stockist complete the wholesale application which can be found on the BECOME A STOCKIST page.

 

Looking for Dinosaur Designs ?

You can choose to visit your local site, or continue to Dinosaur Designs Australia.