Dinosaur Designs does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/s being exchanged.
We strongly recomend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.
Please follow these steps to exchange your item/s:
1 - The item/s may be returned to Dinosaur Designs, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year, that can be used in one of our stores or online at dinosaurdesigns.com.au
2 - Returns can be made in one of our stores within 14 days of receiving the goods and 30 days with our online store
3 - Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions
4 - Post the item/s to:
Dinosaur Designs Online Store - Exchanges
Po Box 8, Strawberry Hills 2012, NSW, Australia
We strongly recommend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.
5 - When we have received the item/s we’ll email you the Credit Voucher
6 - If you have any questions please email us at firstname.lastname@example.org or call us on 02 9698 3500