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Terms & Conditions

 

 

 

 

All items are hand made in Australia and will vary slightly in size, colour and pattern to those visible in the online store. We professionally gift-wrap all of our orders. You can also add a gift card with a customised message free of charge, simply add your message to the comments box at checkout.

 

Shipping Information

We professionally gift-wrap all of our orders, and you can add a personalised message to your item at checkout, in the comments box. We also offer:

FREE STANDARD SHIPPING on domestic orders of $150*
FREE EXPRESS SHIPPING on domestic orders of $300*

*Offer does not apply to side tables and rugs.

Goods will be shipped using Australia Post. Orders placed before 11am will be shipped that day and all other orders normally sent the next business day. Express international shipping orders can be tracked, but most standard shipping international orders cannot be tracked.

Any delivery instructions for Australia Post given to us by the customer in the comments box at checkout will be added to the parcel.

If the customer has given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from Dinosaur Designs should the parcel go missing after it has been left at the shipping address by Australia Post.

Delivery timelines:

Australia
Standard: 3 - 6 business days
Express: 1 - 2 business days

Worldwide
Standard: 10 - 20 business days
Express: 4 - 7 business days

Local Pick Up - NSW, VIC and QLD customers also have the option to pick up the order from our flagship stores. When picking up the order you'll be required to show a signature and valid form of ID.

Local pick up orders have to be completed and paid for on the online store prior to being picked up. Orders can take up to two weeks to arrive in store.

 

 

Exchanges

Dinosaur Designs does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/s being exchanged.

We strongly recommend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.

Please follow these steps to exchange your item/s:

1 - The item/s may be returned to Dinosaur Designs, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year, that can be used in one of our stores or online at dinosaurdesigns.com.au

2 - Returns can be made in one of our stores within 14 days of receiving the goods and 30 days with our online store

3 - Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions

4 - Post the item/s to:

Dinosaur Designs Online Store - Exchanges
Po Box 8, Strawberry Hills 2012, NSW, Australia

We strongly recommend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.

5 - When we have received the item/s we’ll email you the Credit Voucher

6 - If you have any questions please email us at online@dinosaurdesigns.com.au or call us on 02 9698 3500

 

 

Export Restrictions / Customs

All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. Dinosaur Designs has no control over these and will not refund customers for any charges.

 

 

Disclaimer

Dinosaur Designs will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.

 

 

Privacy Policy

Dinosaur Designs is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.

Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at admin@dinosaurdesigns.com.au.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will update this policy page.

 

 

Security

Dinosaur Designs makes every effort to ensure that all of the transactions that occur on its website are secure. We provide a range of payment methods including VISA, MasterCard and AMEX.  All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.

 

 

Contact us

If you have any questions or worries regarding your order please feel free to email us at online@dinosaurdesigns.com.au or call us on +61 2 9698 3500.



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